Terms of use

BigZet is a file-processing service operated at bigzet.com. Opening a tool, dropping in a file or paying for a plan means this page applies to you from that moment on.

If you are working on behalf of an employer or a client, you confirm you are allowed to accept these terms for them. If any part of the agreement does not work for you, the remedy is simple: stop using the service.

Two other documents sit alongside this one. The privacy policy explains what we record and for how long. The security page describes how the processing pipeline is built.

The shape of BigZet is deliberately narrow. You supply a file, our workers run it through one pipeline, you take the result away. Nothing is stored for later and nothing is published.

One boundary matters more than the rest: BigZet works on files you already hold, uploaded from your device or chosen from a cloud account you control. It does not retrieve media from a web address on your behalf and it is not a downloader.

You can run conversions without registering. That entry tier is metered: smaller per-file ceilings, a daily job allowance, the shared queue and advertising on the page.

A paid plan lifts those constraints and requires an account. You are responsible for keeping your sign-in details to yourself and for everything that happens under your account until you tell us it has been compromised.

Accounts are for one person or one organisation. Sharing credentials across a group to dodge the allowance counts as a breach of the rules of use below.

Paid access is sold by the term, in euro, with any applicable VAT included: EUR 7 for one month, EUR 20 for three months, EUR 38 for six months and EUR 70 for a full year. The longer the term, the lower the effective monthly rate.

Prices can change. A change never touches a term you have already bought, and we tell you before it reaches your next renewal so you can decide whether to continue.

Each tool refuses anything above its ceiling at upload time rather than failing halfway through a job.

These numbers track the capacity we actually have and may move in either direction. Sustained use far beyond the pattern of ordinary work may be throttled so that the queue stays usable for everyone.

Use BigZet lawfully. The following ends access:

• Uploading malware, exploit payloads or anything engineered to damage a system that opens the output.
• Processing material you have no right to alter, copy or redistribute.
• Processing unlawful content of any kind, child sexual abuse material above all.
• Probing, stress-testing or attacking our servers, queues or endpoints.
• Driving the tools with scripts, bots or scrapers instead of the interface, without written permission from us.
• Working around size ceilings, quotas or rate limits with multiple accounts, proxies or tampered requests.
• Reselling our processing capacity or presenting it as a service of your own.

We can throttle, suspend or block an account, a session or an IP range that breaks these rules. Where the breach is deliberate, we do that without notice and without a refund.

You can hand a file to BigZet from Google Drive or Dropbox instead of your local disk. When you do:

• You choose the files yourself, inside the picker the provider supplies, and only those files reach us.
• We never browse, index or scan the rest of the account.
• The access token lives in the active browser session and is not written to our servers.
• An imported file is treated exactly like an upload, including how quickly it is deleted.
• You can withdraw our access at any time from the provider account settings.
• The uptime and security of the provider itself are outside our control and outside this agreement.

Transfers in both directions run over HTTPS. The source file is deleted as soon as the job finishes. The output is purged within an hour of being produced, whether or not you collected it.

We do not read, index or analyse file contents beyond what the conversion itself requires, and no copy is kept for troubleshooting.

BigZet is a workbench, not a locker. Download your result while it is there and keep your originals somewhere durable.

THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Format conversion is lossy in ways that depend on the file in front of it. We do not promise that:

• Every job produces a result that matches the original in every respect.
• A given format pairing will suit your particular file, codec or colour profile.
• The site runs without interruption, error or maintenance windows.
• Capacity is available in every region at every hour.

Check the output before you rely on it, especially in professional or archival work.

To the fullest extent the law allows, BigZet and the people operating it are not liable for:

• Indirect, incidental, special, consequential or punitive loss of any kind.
• Lost data, revenue, profit, contracts or business opportunities.
• Damage traced to a corrupted, incomplete or unsatisfactory conversion.
• Unauthorised access to material while it sits in temporary processing storage.
• Interruption, delay or queue failure.

Where liability cannot lawfully be excluded, it is capped at the amount you paid us in the twelve months before the claim arose. Nothing here limits anything the law says we may not limit, including liability for fraud.

You end this agreement by cancelling your plan and leaving the site. Nothing else is required of you.

We can suspend or close an account that breaks the rules of use, exposes us to legal risk or attacks the platform. If we close a paid account for any reason other than a breach on your side, we refund the unused part of the term.

Sections covering ownership, warranties, liability and governing law survive the end of the agreement.

This agreement is governed by the law of the jurisdiction from which BigZet is operated, without regard to conflict-of-law rules. If you are a consumer, the mandatory protections of your own country of residence still apply to you.

Before anything formal begins, write to us. Nearly everything that looks like a dispute turns out to be a billing record or a failed job, and both are quicker to fix than to litigate.

We revise this page whenever the service changes shape. The revision date at the top moves with it.

Material changes to billing, ceilings or liability are announced before they take effect. Using BigZet after a revision date means the revised terms are the ones that apply to you.