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35 answers on formats, upload ceilings, what a plan costs, how long a file survives on our servers, and what to do when a job refuses to finish.
Getting started
You hand it a file, choose what you want out the other side, and a server-side toolchain does the encoding. Ten categories are covered — documents, presentations, video, audio, images, ebooks, archives, fonts, OCR and compression — alongside a unit converter for the arithmetic that isn't a file at all. Nothing gets installed on your machine.
Not for the limited tier: open a converter and start. A paid plan does need one, because the monthly allowance and the priority queue have to be attached to something.
Documents and images are usually finished before you have switched tabs. Video is bound by length and codec — budget roughly real time for a full re-encode, less on plan workers, which are not shared.
Up to ten at a time. Give each file its own target format, or set one format across the whole batch and start them together.
Ceilings differ by category: video 100 MB; audio, ebooks and archives 50 MB; images, documents, presentations and OCR 25 MB; fonts 10 MB. Compressors follow their own limits, shown on each tool. If a file is just over the line, run it through the matching compressor first.
All of it. The drop zone accepts the camera roll, the file picker and the share sheet on both iOS and Android, and the settings panels are built for a thumb rather than a mouse.
Yes. Connect either service from the drop zone and pick the file there, instead of downloading it to your device and uploading it again.
Skip the reading
If you already know what you need, go straight at it.
Still stuck on something?
Write to us with the formats involved and whatever the screen said. A real person reads it, usually the same day.